Thank you for shopping with HearNU.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on Refunds, Returns and Cancellation.
The following terms are applicable for any products that You purchased with Us:
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.
Definitions
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to HearNU, Supath Complex, 805, University Rd, opp. Rasranjan, Vijay Char Rasta, Navrangpura, Ahmedabad, Gujarat 380009.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to HearNU, accessible from www.HearNU.in
- You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Order Cancellation
- Orders once placed will not be cancelled.
- In case you have placed an order by mistake and seek cancellation, you should immediately contact our customer support on +91 9313591239 and also email us on ccare@hearnu.com. Orders which are already dispatched will not be cancelled. Orders pending dispatch may be taken up for cancellation subject to deduction of payment gateway charges and internal processing fees. After understanding deductions on your order cancellation, you shall receive an email confirming the deception amount. On your approval, the refund amount shall be finalised and order shall be cancelled. Refund amount shall be processed within 7 Business Days.
Conditions for Returns
We stand by the quality of products we supply. Unreasonable returns due to change of decision making of purchase or any other reason other than quality issues are not considered.
We don’t accept returns unless they are due to inferior quality and the same is proven by a scientific laboratory report from an NABL laboratory in India and equivalent laboratory overseas.
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Supath Complex, 805, University Rd, opp. Rasranjan, Vijay Char Rasta, Navrangpura, Ahmedabad, Gujarat 380009
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Returning Goods after Free Trial
Goods are given for a free trial to You for a period specified by the specific channel. A token amount of 20% of the Product MRP is charged prior to giving the Goods on trial. If You return the Goods within time period agreed upon for the free trial, starting from the day the Goods were given for trial, a full refund is initiated to You. In case of any physical damage to the Goods given for free trial, the company is liable to hold on to the token amount.
Contact Us
If you have any questions about our Refund, Return & Cancellation Policy, please contact us:
By email: ccare@hearnu.com
By phone number: +91 9033047732