Claim Your Warranty

If your HearNU hearing aid needs repair or replacement, here’s how to get it covered under warranty.

How to Claim

Option 1: Visit Your Audiologist / Dealer (Recommended)

The fastest way to claim your warranty is to return to the Audiologist, Dealer, or Partner you purchased your hearing aid from. They have direct access to your purchase record and can guide you through repair or replacement without delay.

Option 2: Contact Us Directly

If you’re unable to reach your Audiologist or Dealer, our support team is here to help. Please have the following ready:

• Purchase details (dealer name, purchase date, QR code number on the box).
• A brief description of the issue you’re facing.
• Call us: +91 90330 47732
• Email: ccare@hearnu.com

(Existing warranty claim form stays here, unchanged — it already collects purchase date, QR code, and problem description.)

Haven’t Registered Your Warranty Yet?

If you’re not sure whether your device is registered, visit your Audiologist or Dealer — they can confirm your purchase record. You can also check our Register Your Warranty page (hearnu.com/register-warranty/) for details on what to look for on your card.

24 Months Hassle-Free Warranty

We build our products to last. To the original owner, we guarantee and warrant our WeHear products against any defects in material or workmanship for as long as you use the product. All WeHear products come with 36 months manufacturer warranty from the date of original purchase.

Here’s a summary of how the process works:

• Submit the warranty claim form with valid information.
• Receive an email with shipping instructions.
• Ship your WeHear product through the courier of your choice.
• Receive a package with your replacement product.
• Complete process might take up to 7–10 days.

Note: Original proof of purchase may be required to complete your warranty service request.

Warranty Terms

During the Warranty Period, WeHear will repair or replace (at our sole discretion) this product or any defective parts (“Warranty Service”). If repair or replacement is not commercially practicable or cannot be timely made, WeHear may choose to refund to you the purchase price paid for the affected product. Repair or replacement under the terms of this Warranty does not give right to any extension or a new beginning of the period of warranty.

The following information must be presented to obtain Warranty Service: (a) the product, (b) proof of purchase, which clearly indicates the name and address of the dealer, the date of purchase and the product type, and (c) reason for return. As part of GN’s efforts to reduce environmental waste, you understand that the product may consist of reconditioned equipment that contains used components, some of which have been reworked. The used components all live up to WeHear’s high quality standards and comply with WeHear’s product performance and reliability specifications. You understand that replaced parts or components will become the property of WeHear.

Limitation of Warranty

This Warranty is only valid for the original purchaser and will automatically terminate prior to expiration if this product is sold or otherwise transferred to another party. The warranty provided by brand in this statement applies only to products purchased for use, and not for resale. It does not apply to open box purchases, which are sold “as is” and without any warranty. Specifically exempt from warranty are limited-life consumable components subject to normal wear and tear, such as microphone windscreens, ear cushions, modular plugs, ear tips, decorative finishes, batteries, and other accessories. This Warranty is invalid if the factory-applied serial number, date code label, or product label has been altered or removed from the product.

In addition, the following are excluded from WeHear warranty cover:

• Products purchased as 2nd hand or used.
• Products purchased from unauthorized retailer and distributor.
• Damage resulting from misuse and abusive action.
• Damage resulting from chemical, fire, radioactive substance, poison, liquid.
• Damage resulting from natural disaster.
• Damage caused to any 3rd party / person / device and beyond.

Please note that the serviceable areas for claiming warranty at present are all states and UTs of India. Any other country or continent shall not be covered under the warranty structure. We don’t take any responsibility for manufacturing defects occurring in regions other than the ones mentioned previously. No compensation or reimbursement shall be provided for the same either.